Knitting & Crochet

*What Do I Receive when I buy a pattern?

When you order a pattern from Billow, you will receive an instantly-downloadable digital knitting pattern or crochet pattern Portable Document Format ("PDF") file. Immediately once payment is processed, you are sent a confirmation email via the email you provided during checkout with all the information regarding your order, including any necessary instructions and your receipt. Within that email, you also receive the link to download your knit or crochet pattern file(s). This link to download your file(s) never expires.

*Are Hard Copies Shipped?

No. We sell only digital download files that are emailed to the customer once payment is processed to the email provided at checkout.

*What is in the Newsletter?

When signing up for the Billow Design newsletter, you will get all updates on my latest knitting patterns, crochet patterns, tutorials, special coupons sent only to subscribers, and more.

*Can I sell finished items?

All finished items made from Billow Design patterns may be sold, so long as written credit has been given to Billow Design on the buyer's website.

*What is your refund policy?

Given that our digital knitting patterns and crochet pattern files are immediately emailed to the customer after payment is processed, we do not offer refunds.

* What do I do if I have a problem downloading the pattern?

Send me an email at infos@billowdesign.com and we will help.

* Do you offer discounts?

Absolutely! Discounts are offered regularly. You will find them in our Newletters and on our Social Networks.